About Tall Dates
► What is a "Beta Version"?
► How does the payment process work?
► Is the 3-Day Deluxe Account a trial membership?
► Why do I have to log in again for CHAT?
► Why can't I upgrade to a premium level?
► Can I make a suggestion?

Login and registration issues
► Why should I register?
► Why can't I login?
► Why do I get logged off automatically?
► I've lost my password!

User preferences and settings
► How do I change my settings?
► Does Tall Dates use cookies?
► How do I clear my cookies?
► How can I change some or all of my personal information?
► How do I prevent my username appearing in the online user listings?
► How do I change to "hidden" mode?

Profile Posting Issues
► How do I post a profile?
► How do I edit or delete a profile?
► How do I finish an incomplete profile?
► Hey! My profile is missing, what can I do?

Tall Dates Messaging
► What's the difference between email and my Tall Dates mailbox?
► I keep getting unwanted Tall Dates messages!
► How do I send Tall Dates messages?
► How do I read Tall Dates messages?

Photo Management Issues
► How do I upload images?
► Why can't I upload images?

About Tall Dates

What is a "Beta Version"?
Basically the term 'beta' describes the development stage of a technical project, when many changes are still being made. In the case of Tall Dates, we have gone through several rounds of testing and made a lot of changes along the way. We feel the project is solid enough to be on the web, but we're still working on a few features like an integrated chat function. While the site is still in 'beta', we would love to hear your feedback about Tall Dates, especially if there are any enhancements you would like to see.

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How does the payment process work?
Our FREE membership is a great way to dip your toe into the dating pool. To be really pro-active about meeting guys however, you'll need to put yourself out there a little more.

You can usually find an "Upgrade" link near the top of every page, once you click it you'll be able to see all of the features available to each membership level. Once you've decided to switch to a paid level of membership, just follow the links to upgrade your account.

You must have a FREE Basic Account before you can upgrade to our Deluxe membership levels. All of our payment processing is handled through PayPal. Their fully secure systems have been reviewed by Trust-e and the Better Business Bureau's Online department. PayPal accepts payments via Visa, MasterCard, Discover Card and American Express. Over 35 million people trust PayPal with their money and you can too.

As soon as you complete the quick, and easy transaction in the PayPal system, you will return to the Tall Dates site. You will have to log-in to Tall Dates again to access your new membership level.

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Is the 3-Day Deluxe Account a trial membership?
Our 3-Day Deluxe is set up like all of our Deluxe memberships. The only thing that is different is the time of the subscription. It's easy to pay $3 for three days so you can spend the weekend sending notes to other members and hanging out in our chat room. Like all of our Deluxe subscriptions, the 3-Day Deluxe Account will send you a warning before you are billed again and you can cancel your subscription or change your account type at any time.

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Why do I have to log in again for CHAT?
The basic explaination is that it's something seperate and only for Deluxe members. We felt it was important to make our core service available, so we've concentrated our development resources on the main portions of the Tall Dates service. Now that the site is up and running, we will concentrate on improving our basic offerings. The more technical explaination is that the CHAT functions we currently employ are an "off the shelf" program that we tried to integrate into an existing system. Having users re-login was a quick "work around" integration solution.

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Why can't I upgrade to a premium level?
We are taking a stepped approach with this project. We felt it was important to make our core service available, so we've concentrated our development resources on the main portions of the Tall Dates service. Premium features tend to require a longer development cycle to sort out an array of technical and integration issues. We have a few premium features in mind and hope to launch a premium membership level sometime in 2004.

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Can I make a suggestion?
Launching a beta version of Tall Dates proves that we're open to suggestions. Have an idea for a new feature or a better way of doing something on the site? LET US KNOW! If you think it would be cool for Tall Dates to do more, please

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Login and Registration Issues

Why should I register?
Registering as a FREE MEMBER is quick and easy. Registered members can access more profiles than unregistered users. The level of access depends on the membership account you belong to.

To register, you will need to specify a username and password, and a valid email address. Entering your email address will not leave you open to 'spam' because all messages sent between Tall Dates members are sent through our system. (Difference between email and Tall Dates Messages)

To complete the registration process, the Tall Dates system will send you an email with instructions for the final part of the registration, so a valid and working email is mandatory.

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Why can't I login?
The majority of members having login difficulties are using an incorrect username or password. Double check your records and try typing more slowly. Sometimes it's just a case of transposing numbers (Making 12 into 21 for instance) The Tall Dates system can send you an email with your correct username and password if you can remember what email address you used when registering.

Sometimes people only think they've become a member when in reality they were just visiting Tall Dates as a gues. Do you remember registering for Tall Dates? You must register in order to login. Sometimes people check out the site and leave without registering. If you're sure you have already created a Tall Dates account, click the forgotten username/password link and the Tall Dates system can send you an email with your corect username and password.

Perhaps you been suspended from the system? (a message will be displayed if you have.) If so then you should contact a to find out why.

If you have exhausted all of these possabilities and you still can't login, please contact a

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Why do I get logged off automatically?
If you do not select "yes" on the "Automatically login when you return to the site?" on your personal preferences then the Tall Dates system will only keep you logged in for a preset time. This prevents misuse of your account by anyone else. To stay logged in, go to the member control panel and change your account settings. This is not recommended if you access Tall Dates from a shared computer at a library, internet cafe, university cluster, etc.

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I've lost my password!
Don't panic! You can retrieve your password easily. To do this go to the login page and click "I've forgotten my password", follow the instructions and you should be back in the Tall Dates site in no time.

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User Preferences & Settings

How do I change my settings?
All your settings (if you are registered) are stored in a database. To alter any of your preferences or settings, go to the member control panel and click the "Change Personal Information" link. Then click on "Preferences". This will allow you to change any or all ofyour settings except your username.

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Does Tall Dates use cookies?
The use of cookies on this system is required to track your current session, ensuring that you remain logged-on while browsing the site. Tall Dates cookies are removed within a preset time unless you change your settings to stay logged in always. (Constant login is not recommended if you access Tall Dates from a shared computer at a library, internet cafe, university cluster, etc.)

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How do I clear my cookies?
You may clear all your of your Tall Dates cookies by logging out. If you return to the main index page via the link provided and you are still logged in, you may have to remove your cookies manually through your browser.

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How can I change some or all of my personal information?
It is your resposibility to keep your personal information up-to-date. You should especially ensure that your email address is kept current. To change your personal information, go to the Member Control Panel and click on the "Change Personal Information" link. You can alter any of the fields, except your username. From the administrative areas of the site, you can access your personal information via the link on the left-hand side menu.

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How do I prevent my username appearing in the online user listings?
In your preferences you will find an option to be in "Invisible Mode", if you switch this on you'll not be visible by other members as online. You will be counted as a hidden user.

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Profile Posting Issues

1. Click on the "Post Profile" link, usually found near the top of the page. You can also go to the Member Control Panel to find the link. (You need to be a registered Tall Dates member with a FREE, basic or premium membership. You will also need to be logged-in to be able to post a profile).
2. Fill out the forms and click "Next" at the bottom of each page.
3. On Step 4: You can attach an image to your profile. Profiles with pictures get better responses. You can either upload a new image or if this is your second or third profile, you can choose one from your available gallery.
4. A page will appear displaying a preview of your profile. This is how our members will see you.
5. To make changes to your profile, click the link for the portion of the profile that you wish to change.
6. When you're finished editing, click the "Post Profile" button and your profile will be added to the Tall Dates site.
   

How do I edit or delete a profile?
To edit or delete a personal profile:

1. Click on the "User control panel" link, usually located at the top of pages.
2. Click on the "My Posted Profiles" link.
3. A page will display a table listing all of your profiles.
4. If you want to delete a profile : Click on the "delete" link of the profile you want to delete.
   If you want to edit a profile: Click on the "edit" link and start from step 1 of the profile creation process. Your current entries are there already so you can easily skip ahead to update any of the fields.

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Hey my profile is gone! I thought I saved it. How do I get it back?
Maybe you didn't complete the profile creation process. Tall Dates will save your incomplete profiles for up to two hours so you can complete the process in stages. To finish a personal profile:

1. Click on the "User control panel" link, usually located at the top of pages.
2. Click on the "Recount Your Posted Profiles" link.
3. A page will display a table listing all of your incomplete profiles.
4. If you want to finish a profile : Click on the link of the profile you are ready to complete.

If your profile was incomplete and you couldn't get back to it for more than two hours after you started it, then it is gone for good. Our system is automated to clean out the database and there is nothing we can do to get the data back once it has been scrubbed from our system.

If your profile was more than two hours old and you're sure it posted successfully, i.e. you saw it online and it has suddenly disappeared, please contact as to fix the problem.

Tall Dates Messaging Issues

What's the difference between email and my Tall Dates mailbox?
When you reply to a personal profile on Tall Dates.com, you're sending a message from your Tall Dates mailbox to the Tall Dates mailbox of the user who posted the profile. It is a closed system. E-mail on the other hand, can be sent to and from any email address on the Internet. Because it is not open directly to the Internet, you can't send or receive email directly to or from a Tall Dates mailbox.

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I keep getting unwanted Tall Dates messages!
In the future we will be adding an "ignore list" to the Tall Dates messaging system. For now though if you keep receiving unwanted Tall Dates messages from someone, please inform a . They have the power to prevent a user from sending any messages at all.

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How do I send Tall Dates messages?
To send Tall Dates messages to someone, you must be a basic or premium member and you'll have to:

1. Click on "Mailbox" link, usually located at the lefthand of pages
2. Click on "Compose".
3. On the "To" field, enter usernames of people you want to send private messages to, seperated each with a semicolon.
4. Field in your message subject and body
5. Click on send

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How do I read my Tall Dates messages?
To read Tall Dates messages from someone:

1. Click on "Mailbox" link, usually located at the lefthand of pages
2. Click on "Inbox".
3. A list of all Tall Dates messages will be displayed, just click on any of them to read.

Photo Management Issues

How do I upload images?
You can upload as many images as allowed by your level of membership. Your images must be a JPEG image with the file extension .jpg or .jpeg.

1. Click on "upload photos" link
2. Click on "browse" to select an image from your hard drive.
   
3. Click on "upload".
4. Your connection speed and your image size will determine how long it takes to finish the upload
5. You will be directed to your image gallery after it is done.

Why can't I upload images?
There are several reasons why you cannot upload images

1. Your membership level determines the maximum number of images you can upload. FREE members can upload two images and BASIC members can upload six. You can upgrade your account if you'd like to feature more than two images.
2. You have selected an image that's not allowed to upload.
3. Your browser does not support uploading.